Frequently Asked Questions (FAQ)
Click on a
question to see the response.
does one get a Parent/Student Portal username and password?
A letter with this information will be mailed to parents the
beginning of each school year. If you do not receive
one, contact your school's front office.
and passwords case sensitive?
Yes. Please be mindful when logging in to enter your username and password accordingly.
try to log on to the site, but I keep getting an error
message "login has expired" or "cannot
access site". What is wrong?
In Internet Explorer, make
sure pages are set to update "always" (under Tools-->Internet
Options). If that doesn't work, empty your cache.
- When I go to the log on page,
the password fills in with dots all the way across. Why?
What is happening is that the computer is remembering the password
but not giving clues to how long it is. Apparently, someone
clicked "yes" to
remember password and Parent/Student Portal does not
like it. So now you will need to clear the password.
Follow the steps below to clear the password.
Open Internet Explorer
Click on Tools-->Internet Options
Under Browsing history, click on Delete
Select Passwords and Form data and delete both.
- When will the Parent/Student Portal be accessible?
User names and passwords will be available for all users at the beginning of each school year.If you and/or your child have any issues accessing the Parent/Student Portal, you can click the hyperlink entitled “Having
trouble signing in?"
- When can I access the Parent/Student Portal?
The Parent/Student Portal will be available to registered
parent(s)/guardian(s) 24 hours a day, seven days a week.
- Is this system secure?
Yes, the system requires an individual username and password
for each child. In addition, the Parent/Student Portal has
SSL encryption. The username and password
must be kept confidential by parents.
do I access the Parent/Student Portal?
You may access the Parent/Student Portal from any computer
with an Internet connection by launching your web browser and going to http://powerschool.cthss.cen.ct.gov/public/
may access the Parent/Student Portal?
Parent(s)/guardian(s) who have a username and password may
access the Parent/Student Portal.
- Can I access the Parent/Student Portal from anywhere?
Yes, you can access the Parent/Student Portal from any computer
with Internet access.
have multiple children in the district. Can I have
access to all their accounts under just one username and
Yes. With the introduction of Single Sign On (SSO) for the start of the 14-15 school year, PowerSchool now allows for this type of access.
husband/wife and I are separated/divorced; can we get another
parent username and password for our child’s
Yes. Please contact your front office for a second set of log in credentials.
- Do I need a new username and
password each year if my child is returning?
No, all login information will remain active as long as your
child is a student at that school.
if I do not have
a computer at home or do not have access to the Internet?
The Public Library has computers that you can use to access the
- What kind of computer equipment
do I need to view Parent/Student Portal?
Almost any computer with an Internet connection can access Parent/Student Portal. It is recommended that you use a newer Internet
browser, such as IE 10 or Mozilla's FrontMotion or Firefox.
- What is PowerSchool?
PowerSchool is the student information system that the Connecticut
Technical High School System uses to manage information
such as grades, attendance, demographics, courses, etc.
Since PowerSchool is web-based, a vast majority of this information
can easily be shared with parents and students.
- What is the Parent/Student Portal?
The Parent/Student Portal is a feature of PowerSchool
that provides parents and guardians immediate
access to grades, assignments and attendance records. Using the online portal increases direct family and school interaction, as well as improve communication between home and school. In addition to access to academic information, you can view school bulletins and even update your contact information.
- Do I have to use the Parent/Student Portal?
No, you do not have to use it at all. The Parent/Student Portal is designed to give parents access to information that
may be important to them in an easy to access,consolidated format.
- Is there a cost associated with
the Parent/Student Portal?
No. The Parent/Student Portal is a free service to student and parents of the Connecticut
Technical High School School System.
can I see on Parent/Student Portal site?
Parents can access the following information: grades for current
classes, attendance for the past two weeks or the whole term,
teachers comments and as well as sign up for autogenerated reports via email.
- Whom should I contact if I have
If you have concerns regarding grades for class assignments during the current quarter, please talk
with your child first. If you still have questions, you may
call your child’s teacher or email him/her. General attendance
questions should be directed to your school office. If you
wish to disable your access to Parent/Student Portal, contact
the school office and they can disable your account.
other people see my son’s/daughter’s
No. As long as you protect your username and password, others
will not be able to see your child's information.
- Can I change my password?
Yes, PowerSchool does allow for the ability to change your
password. Once logged into the Public Portal, simply click Account Preferences from the left hand task pane. Please record it and keep it somewhere safe so you
have it when you need it.
- How can I get help navigating
the Parent/Student Portal?
Go to the Connecticut Technical High School System district
web site or your school's Website, then click on Parent/Student
Portal. Once on this page, click on the Parent/Student FAQs
- Frequently Asked Questions. Or, simply click the blue hyperlink within the Parent Portal entitled Help, located at the top, right hand portion of the page.
am not getting e-mails from Parent/Student Portal. How
There could be multiple reasons for this:
1. Did you sign-up for E-mail Notifications
on the E-mail Notifications page? Please double check the
e-mail address you entered because if one character (letter/number/space)
is off, you won’t receive e-mails.
2. Did you check your email's BULK or
SPAM folder? Check to see if the messages are going
there and choose to mark them as NOT SPAM. You will have
to consult your email's help menu or online manual to learn how to do
this as it is different for every email program.
e-mail is not working when I click on the name of a teacher
to send them a message. What
am I doing wrong?
If you use a webmail program like gmail, yahoo or hotmail your
browser can not log you into your e-mail to send this message. You
will need to e-mail the teacher outside of the Parent/Student Portal.
You must run a local (or POP) emailer like Outlook or Outlook
Express in order to have the e-mail address automatically placed
in your "TO" box.
If you mouse over the name of the teacher you want to e-mail,
look in the lower left section of your screen and you will
see their e-mail address. 99% of the time a teacher's e-mail
is their first name followed byt a period then
last name, then
@ct.gov for example: John.Smith@ct.gov
- Can I print what I see?
Yes, use the print icon at the bottom of most pages.
- Do I need to logout of Parent/Student Portal?
Yes, when you are finished, please logout or shutdown your computer.
This way no one will be able to access your child's private information.
- Do all teachers post grade
and attendance information to the Parent/Student Portal
Yes. Grades will be posted by the teacher. Remember, the teacher's
grade book is a "snapshot in time" and not necessarily
an accurate reflection of the student's overall progress or
performance. Similarly, the student's grade average may change
depending on the weight or value of graded work. Some teachers
may choose to simply post an updated current average every
couple of weeks while others will be posting individual assignments
with due dates and descriptions.
- How often can we expect
grades to be updated?
Teachers need time to grade projects, assignments and tests.
Each day teachers are expected to have new material and lesson
plans ready for class. Many teachers are also involved in extra
curricular activities that take time to plan and attend. With
that in mind, teachers do need time to get the assignments
graded. We have asked our teachers to input assignment scores within
seven school days after the due date of an assignment. Please
be patient because there are many factors that determine how
soon a teacher can assess and return assignments. Essays and
research papers take longer to grade than a quiz.
know that teachers sometimes weight different categories
of grades. How
does this affect how a grade is calculated?
Each teacher has his or her own grading system. Some teachers
calculate grades by total points while others weight the grades
according to assignment categories (homework, quizzes, tests,etc.). Our
teachers inform all of their students at the beginning of the
course what their expectations and grading policy will be.
To understand a specific grade calculation, please contact
often can we expect attendance to be updated?
Attendance is updated daily. Unexcused absences may take a
few extra days to be updated (changed to "excused")
depending on the number of absences, promptness of the parent
excuse note and/or day of the week.
- Why are the grades changing dramatically in the beginning
of a term?
In the beginning of each term, you may see zeros or a substantial change in the class average of your child. When there are only one or
two assignments in the gradebook, a low or high score can make
a dramatic change in the overall grade average. The gradebook
instantly recalculates the overall grade as every assignment
- What do I do if I am unable
to connect to the Parent/Student Portal?
First, check to ensure that your Internet
service is working properly. Next, validate that you are using the correct
id, password and URL (http://powerschool.cthss.cen.ct.gov/public/)
If you are still unable to connect, try to click the hyperlinke entitled "Having trouble logging in." If you are still unsuccessful, please contact your child's school
office during school hours for additional help.