CTHSS PS Portal - FAQs - Frequently Asked Questions
Frequently Asked Questions
Click on a
question to see the response.
does one get a Parent/Student Portal username and password?
A letter with this information will be mailed to parents the
beginning of the 2010-2011 school year. If you do not receive
one, contact your school Principal.
- Do I need a separate login for
each of my children?
Yes, you will receive a unique login for each child.
and passwords case sensitive?
No. You may use upper or lower case letters.
- How many times can I log in incorrectly?
If you try to sign in three times incorrectly, you will
be locked out of the Parent/Student Portal and will have to
contact your child's school office during school hours to have
your account unlocked.
try to log on to the site, but I keep getting an error
message "login has expired" or "cannot
access site". What is wrong?
All browsers are not created equal, and some refuse to give
up what they have in their cache. In Internet Explorer, make
sure pages are set to update "always" (under Tools-->Internet
Options). If that doesn't work, empty your cache.
- When I go to the log on page,
the password fills in with dots all the way across. Why?
What is happening is that the computer is remembering the password
but not giving clues to how long it is. Apparently, someone
clicked "yes" to
remember password and Parent/Student Portal does not
like it. So now you will need to clear the password.
Follow the steps below to clear the password.
Open Internet Explorer
Click on Tools-->Internet Options
Under Browsing history, click on Delete
Select Passwords and Form data and delete both.
- When will the Parent/Student Portal be accessible?
User names and password will be available for pilot schools
in May, 2010 and available for all schools August, 2010.
- When can I access the Parent/Student Portal?
The Parent/Student Portal will be available to registered
parent(s)/guardian(s) 24 hours a day, seven days a week.
- Is this system secure?
Yes, the system requires an individual username and password
for each child. In addition, the Parent/Student Portal has
SSL encryption. The username and password
must be kept confidential by parents.
do I access the Parent/Student Portal?
You may access the Parent/Student Portal from any computer
with an Internet connection by launching your web browser and
first going to http://www.cttech.org/ (you
may also go to your school's Website). Click on PS Portal,
then click on Parent/Student login, where you will type in
your username and password.
may access the Parent/Student Portal?
Parent(s)/guardian(s) who have a username and password may
access the Parent/Student Portal. Only one username and
password will be issued per student.
- Can I access the Parent/Student Portal from anywhere?
Yes, you can access the Parent/Student Portal from any computer
with Internet access.
have multiple children in the district. Can I have
access to all their accounts under just one username and
PowerSchool does not allow for this (yet). Each child’s
account information is housed under a separate account so you
will have a different parent login for each child.
husband/wife and I are separated/divorced; can we get another
parent username and password for our child’s
No. Unfortunately, the PowerSchool program only
allows one parent account to be created per child. Therefore,
both parents will have to use the same username and password
that was assigned by the district.
- Do I need a new username and
password each year if my child is returning?
No, all login information will remain active as long as your
child is a student at that school.
if I do not have
a computer at home or do not have access to the Internet?
The Public Library has computers that you can use to access the
- What kind of computer equipment
do I need to view Parent/Student Portal?
Almost any computer with an Internet connection can access Parent/Student Portal. It is recommended that you use a newer Internet
- What is PowerSchool?
PowerSchool is the student information system that the Connecticut
Technical High School Schools uses to manage information
such as grades, attendance, demographics, courses, etc.
Since PowerSchool is web-based, some of this information
can easily, but safely be shared with parents and students.
- What is the Parent/Student Portal?
The Parent/Student Portal is a feature of the PowerSchool
Student Information System that provides parents/guardians immediate
access to grades, assignments and attendance records in an effort
to facilitate and improve communication between home and school.
- Do I have to use the Parent/Student Portal?
No, you do not have to use it at all. The Parent/Student Portal is designed to give parents access to information that
may be important to them in an easy to access,consolidated format.
- Is there a cost associated with
the Parent/Student Portal?
No. The Parent/Student Portal is a free service to Connecticut
Technical High School Schools parents and students.
- How do I get more help? Back
Aside from the resources found on the Connecticut Technical
High Schools website, you should contact the school
office with questions regarding the Parent/Student Portal.
can I see on Parent/Student Portal site?
Parents can access the following information: grades for current
classes, attendance for the past two weeks or the whole term,
teachers comments and various reports via email.
- Whom should I contact if I have
Grades for class assignments during the current semester: Talk
with your child first. If you still have questions, you may
call your child’s teacher or email him/her. General attendance
questions should be directed to your school office. If you
wish to disable your access to Parent/Student Portal, contact
the school office and they can disable your account.
other people see my son’s/daughter’s
No. As long as you protect your username and password, others
will not be able to see your child's information.
- What do I do if I forgot my
login information or I feel my account has been compromised?
Contact your child's school office as soon as possible to make
arrangements to pick up the new login information at the school
office. Please bring a photo identification at this time. This
protocol is established for the safety/security of the student
- Can I change my password? Back
No, PowerSchool does not allow for the ability to change your
password. Please record it and keep it somewhere safe so you
have it when you need it (wallet, purse, day planner). If you
lose your password, contact your child's school office.
- How can I get help navigating
the Parent/Student Portal?
Go to the Connecticut Technical High School System district
web site or your school's Website, then click on Parent/Student
Portal. Once on this page, click on the Parent/Student FAQs
- Frequently Asked Questions.
am not getting e-mails from Parent/Student Portal. How
There could be multiple reasons for this:
1. Did you sign-up for E-mail Notifications
on the E-mail Notifications page? Please double check the
e-mail address you entered because if one character (letter/number/space)
is off, you won’t receive e-mails.
2. Did you check your email's BULK or
SPAM folder? Check to see if the messages are going
there and choose to mark them as NOT SPAM. You will have
to consult your email's help menu or manual to learn how to do
this as it is different for every email program.
e-mail is not working when I click on the name of a teacher
to send them a message. What
am I doing wrong?
If you use a webmail program like gmail, yahoo or hotmail your
browser can not log you into your e-mail to send this message. You
will need to e-mail the teacher outside of the Parent/Student Portal.
You must run a local (or POP) emailer like Outlook or Outlook
Express in order to have the e-mail address automatically placed
in your "TO" box.
If you mouse over the name of the teacher you want to e-mail,
look in the lower left section of your screen and you will
see their e-mail address. 99% of the time a teacher's e-mail
is their first name followed byt a period then
last name, then
@ct.gov for example: John.Smith@ct.gov
- Can I print what I see?
Yes, use the print icon at the bottom of most pages.
- Do I need to logout of Parent/Student Portal?
Yes, when you are finished, please logout or shutdown your computer.
This way no one will be able to access your child's private information.
- Do all teachers post grade
and attendance information to the Parent/Student Portal
Yes. Grades will be posted by the teacher. Remember, the teacher's
grade book is a "snapshot in time" and not necessarily
an accurate reflection of the student's overall progress or
performance. Similarly, the student's grade average may change
depending on the weight or value of graded work. Some teachers
may choose to simply post an updated current average every
couple of weeks while others will be posting individual assignments
with due dates and descriptions.
- How often can we expect
grades to be updated?
Teachers need time to grade projects, assignments and tests.
Each day teachers are expected to have new material and lesson
plans ready for class. Many teachers are also involved in extra
curricular activities that take time to plan and attend. With
that in mind, teachers do need time to get the assignments
graded. We have asked our teachers to input assignment scores within
seven school days after the due date of an assignment. Please
be patient because there are many factors that determine how
soon a teacher can assess and return assignments. Essays and
research papers take longer to grade than a quiz.
know that teachers sometimes weight different categories
of grades. How
does this affect how a grade is calculated?
Each teacher has his or her own grading system. Some teachers
calculate grades by total points while others weight the grades
according to assignment categories (homework, quizzes, tests,etc.). Our
teachers inform all of their students at the beginning of the
course what their expectations and grading policy will be.
To understand a specific grade calculation, please contact
often can we expect attendance to be updated?
Attendance is updated daily. Unexcused absences may take a
few extra days to be updated (changed to "excused")
depending on the number of absences, promptness of the parent
excuse note and/or day of the week.
- Why are the grades changing dramatically in the beginning
of a term?
In the beginning of each term, you may see zeros or wild shifts
in the class average of your child. When there are only one or
two assignments in the gradebook, a low or high score can make
a dramatic change in the overall grade average. The gradebook
instantly recalculates the overall grade as every assignment
- What do I do if I am unable
to connect to the Parent/Student Portal?
First, check to ensure that your Internet
service is working properly.
Next, validate that you are using the correct
id, password and URL (http://powerschool.cthss.cen.ct.gov/public/)
If you are still unable to connect, contact your child's school
office during school hours for additional help.